You decided to take full control of your cryptocurrency assets and keep them in a hardware wallet. Congratulations. That is an important step. Since you’re on this page, you’re probably considering the Trezor – ”The original hardware wallet”. You’re probably a bit overwhelmed with the information. So was I. Buying your first hardware wallet is a kind of a big deal. It’s similar to buying a safe for your money. Do not worry. I got you covered.
I wrote this review of Trezor One in the most unbiased way I could. I never received compensation for it. I own two devices, and I purchased both with my coins. The goal of this article is to provide you with all the necessary information and guide you through the Trezor setup in an easy to understand way.
I’ve been a Trezor owner for a while now. That’s why I’m feeling comfortable with covering its advantages and limitations. This review will not tell you to buy or do not to buy the product. Instead, it will include what it can and can’t do. Use it as a resource when doing your research. Get yourself a cup of coffee and let us begin.
What is Trezor One?
Trezor One, the cryptocurrency hardware wallet is a device which safely stores your private Bitcoin (and supported altcoins) keys. The most significant selling point of the hardware wallet is that your private keys are safe, even if you’re using it on a vulnerable or compromised computer.
The device is always in control over your keys. Unlike an online exchange where your keys are owned by a third party, with a hardware wallet, you’re in full control.
Besides storing, you can send and receive cryptocurrency coins through their wallet interface. But that’s not all. There are a few more expanded functions of the wallet, and I’ll try to go over them all.
The company behind Trezor is Satoshilabs. Like their fierce competitor Ledger, they reside in the European Union. The location of their office is the Czech Republic. The device itself is developed and manufactured in Prague, the capital city.
How Trezor One works
The easiest way to explain this is on… wait for it – a banking example. You’re familiar with check or cheque. For a check to be valid, it has to be signed. The owner is the only one who can sign it. In Bitcoin, think of your transaction as the check. You have the amount you want to send. You have the address of a person you want to send to, you have a date, but you need a signature.
Inside your hardware wallet, there is little elf working 24/7 never leaving his workspace, signing transactions inside based on your private key. Once the elf inside signs the transaction, he spits it out the signed check.
What amazing about cryptocurrency, in general, is that that signature is only valid for that set of input, it’s unique for each transaction, but it stills comes from the same elf. No elves were harmed in this example of mine. This is an oversimplification of an entire process. But it’s an excellent way of visualizing what happens inside Trezor or any other hardware wallet.
How to use Trezor One
There are many ways you can use the product. The most common use-case of the device is to safely store Bitcoin and other supported altcoins and transact with them. Besides storing your keys, managing your accounts, Trezor has few more advanced feature that makes it a bit more than just a hardware wallet like U2F verification and password management, which I’ll cover in the article as well.
Which coins can you store on Trezor?
At the time of writing this article, Trezor supports the following coins :
|Supported coins in Trezor|
|Bitcoin (BTC)||Trezor wallet|
|Litecoin (LTC)||Trezor wallet|
|Zcash (ZEC)||Trezor wallet|
|Bitcoin Cash / Bcash (BCH)||Trezor wallet|
|Bitcoin Gold (BTG)||Trezor wallet|
|Ethereum Classic (ETC)||MyEtherWallet|
|NEM (XEM)||NEM Nano Wallet|
|Bitcoin Testnet||Custom TREZOR Wallet|
For a more up to date list of supported cryptocurrencies in Trezor, make sure to check their website as they’re working on adding more coins in future.
How secure is Trezor One?
One of the most common questions I see in r/Trezor community is: Can Trezor One wallet be hacked? As far as I’m aware so far there have been no reports of anyone hacking the Trezor and stealing somebody’s coins. The device firmware and hardware are open-source and publicly available for examination on Github repo.
The cost of a third-party examining the internal components is quite high. That’s why you have to trust the manufacturer unless you’re ready to spend significant time and money on it. Is Trezor unhackable? That’s a bold statement. Nothing is. The Satoshilabs proved to be reputable and community-oriented company for over the years. There have been some vulnerabilities reports to physical access, but they have been patched promptly by the company with a firmware update.
Do you know who the greatest danger for your Bitcoin or altcoins is? You are, my friend. Being in control of your keys is a responsibility, not just the right.
You being the boss means you’re now responsible for anything wrong that can happen. That’s why it is crucial that you educate yourself. The manufacturer has an excellent knowledge base, which I recommend wholeheartedly as an essential read before you start using Trezor.
While to this date there has been no reported losses or hacks that caused someone losing the coins from the wallet, I see a dozen people messing things up on a weekly basis.
You and your ignorance are the main enemies of your crypto assets. But you’ll take time and learn, right? Atta boy.
Now that I explained how it works and some of its essential functions, it’s time to dive deeper and test the device. Next, we’ll take a look at the packing and unbox the hardware wallet.
Trezor arrives in a flat looking box. There are two protective stickers on both sides of the packaging which should serve as an indicator if the box was opened before it arrived at you or not.
Personally, I disliked the design of the package, though I appreciate the minimalist approach. If I saw the Trezor from a distance at a store shelve at Wallmart or Giants, I would have never noticed it. The design is quite dark, and it’s quite hard to distinguish the picture of the actual product from the dark black background.
On the other hand, in this phase of cryptocurrency adoption, people who are buying the wallet have a good understanding of what it is, and as far as I’m aware most of the devices are sold online and not in brick and mortar stores. I’m nit-picking a bit.
The back of the Trezor package contains a warning about the unauthorized opening, a huge sticker with a bar-code. Improved packaging quality and design is something Satoshilabs can work on in future. This device deserves better to be suited-up better.
The box is wrapped in a thin plastic foil. After removing the foil, you need to remove at least one of the two tamper-proof stickers to be able to open the package. It is always a good idea to carefully check if these labels are damaged.
Furthermore, a box is very soft and closed with a powerful holding glue, so it is tough to open it without doing noticeable damage to the package.
From recently, Trezor arrives without a firmware installed. That’s why the tamper-proof protection does not make much sense anymore. It certainly gives a piece of mind to users. In my personal view, this is a bit more psychological piece of mind, than the actual protection. It feels kind of good to know that nobody unauthorized opened my package, but then again, what if he replicated an entire box?
In theory, if someone with enough patience, resources, connections, and skills intercepted your packet, he could probably remove these holographic stickers or replicate an entire box.
Once you open the box, here’s a list of items which you’ll get:
- 1x Trezor hardware wallet
- 1x USB cable
- 1x user manual (not all batches of Trezor contain a user manual!)
- 1x lanyard
- 2x recovery seed booklet
- 4x stickers
Design and build quality
If I were asked to describe the design of the Trezor in a single word, I’d choose – different. It may not be the most functional nor the prettiest, but the shape and overall simplicity of the Trezor stand out from the crowd.
Differentiation can be both good and bad. People will recognize Trezor immediately. I’m not sure I want my wallet getting too much attention. Okay, I’m paranoid perhaps. I’d love if Trezor looked like a regular USB stick.
There are a 128 X 64 px OLED screen and two buttons used for confirming and canceling options. The back and the sides are clean with no ports or buttons. Bottom of Trezor has a micro USB port.
The build quality of the hardware wallet is something that can be improved. To keep the costs down, Trezor has very flimsy and cheap looking plastic shell. I also noticed that the USB port could get easily damaged if you’re not careful with how you plug in your cable.
Trezor is feather-weight and very tiny. It fits can fit the palm of your hand comfortably. The navigation can be done with a single hand.
Trezor is available in three colors: white, black, and gray. I’ve seen in person both black and white versions, and they look the same as in the pictures from their website. I like the black one because the dirt and stains are less noticeable.
Trezor wallet is a graphical interface for your outgoing and incoming transactions together with plenty of other features, but let’s stick to that for now. There are four ways in which you can start the Trezor :
- Trezor Website
- Trezor Chrome Extension
- Trezor Android App
- Offline with python
Essentially all of these ways achieve the same thing. They allow you to access your “money.” Think of it as access to your bank account dashboard where you can get the information on the account. This is probably the worst way I can explain the Trezor dashboard by comparing bank and cryptocurrency, but remember this is just to help you visualize and simplify abstract things.
I’ll use the web wallet to show you how to setup Trezor and its functions.
Installing the firmware
The Trezor device arrives with no firmware installed. It’s just the hardware and a bootloader. When you plug the Trezor into your PC and visit their website, it will install the most recent official firmware from their website. This is an outstanding security practice and a bullet-proof method. That further means that even if someone messed with your Trezor in transit by installing the unauthorized software to trick you and steal your coins, you would get a warning on the device that it’s running an unofficial firmware.
It is imperative that you understand that Trezor can work with custom-made firmware. However, this is not recommended for an average user. An average user wants to store his cryptocurrency safely. If you are a developer, you can experiment with different firmware and even create one yourself. If you are a regular user, use only an official Trezor firmware.
I already mentioned that Trezor wallet arrives with no firmware inside. Plug it in and go to Trezor website trezor.io/start. Once plugged in, you’ll be asked to install the firmware. If your Trezor arrived with the pre-installed firmware – return it immediately.
After loading up the firmware, you’ll have to unplug the device and plug it in again. In this paragraph, we’ll configure our Trezor via web wallet.
Make sure you’re on a Trezor official website and download the bridge file. The bridge allows your Trezor to connect to your wallet. Open the file and run it. After the installation, refresh the page.
Labeling and PIN
You’ll be welcomed with an easy to follow set by step setup. The first thing to do is give your device a name – label. This is an optional step. Type in whatever you want to call your wallet or leave blank and proceed to the next level.
The PIN protects your device from a physical attack of an unauthorized person. What is delightful is that each time you enter the wrong PIN, their period for entering will prolong.
Even though PIN protects you from an unauthorized physical use, Satoshilabs designed a very smart way of entering the PIN code.
A 3×3 grid will appear on your screen. Each grid looks the same. To know the number representing the grid, you’d have to take a look at your display. What’s even better is that the position of the grid always shuffles, it’s never the same.
Longer the PIN, harder to guess by someone with physical access to your wallet. However, use something you can remember if you plan to use it on a daily basis. Do not over-protect if you’re not sure why you need such protection.
In one of the recent firmware updates, Trezor will wipe itself after you enter an incorrect PIN for 16 times. Does this mean your money is gone?
No. Your money is safe if you have your 24 words private key written down. And that’s exactly what we’ll do in the next step.
Creating the private key
This is a review, not a guide on me teaching you how important are the private keys. However, I feel the responsibility to mention it, due to the growing popularity of Trezor devices.
Private keys are your Bitcoin. As Mr. Andreas Anastasopoulos says: ”your keys, your bitcoin, not your keys not your bitcoin”. Same goes for any other cryptocurrency the hardware wallet supports.
If you forget the PIN, break the device or someone steals your wallet, the private keys will be your “backup.” You can get access to your Bitcoin without the device.
The private key is a set of 24 randomly generated words. Trezor will generate those for you, internally, you need to write them down in the correct order. Use the recovery seed notebook which came with the device. It’s a very good practice to use something like Cryptosteel to make your seed fire-proof. I’ll cover that in another article.
Understand that it’s the private key that matters, not the device itself. Follow the instructions carefully.
This is by far the most important step. During the process of key-generation, your keys will never leave the Trezor; they’re generated internally and randomly. No PIN is going to protect you if an unauthorized person gets the access to your private key.
Trezor user interface stresses the importance of this and guides you step by step. So read the instructions carefully. Do not store your keys online. Do not take a picture of it. Don’t be lazy, write it down.
Write the keys down in the order you see them on a device. Tripple check every word. Take your time. You do not want to mess this step up.
Warning: Lately there have been reports that people who bought a particular hardware wallet on eBay received already filled out recovery cards. If your recovery seed came pre-filled or your package is different to what I show in this article, DO NOT add funds to your wallet. Do not use it. Take photos and immediately contact the support.
Trezor web wallet
Now that we’ve set your device up and running allow me to cover some of the functions of the web wallet interface.
- Your wallet for the particular cryptocurrency. Each coin has its wallet. The interface distinguishes different crypto coins and even gives clear warning when switching to similar currencies (Bitcoin>Bitcoin Cash). 24 words recovery seed will recover all your wallets regardless of the coin.
- Change the device most important information here
- Transactions – overview of your incoming and outgoing transactions
- Receive – for receiving cryptocurrency from someone
- Send – for sending cryptocurrency to someone
- Sign and Verify – Verifies crypto signed message
- Add account – if you’d like to have multiple accounts for easier management (like business/personal you can create as many accounts as you’d like. Each account will have its balance and transaction history.
- Legacy account – for addresses which do not support SegWit. I don’t see why you’d want to use this if you’re just creating your first wallet. Read more about it here.
- App Settings – you can set up your default wallet here, the blockchain explorer you’d like to use and the source for prices (API).
- Enable labeling – connect Trezor with Dropbox to enable labeling the individual accounts, transactions for more natural management.
- Tips windows – displays different tips for using the Trezor.
Sending/Receiving bitcoin with Trezor
First a disclaimer. I only used Bitcoin to test sending/receiving payment as that is the only cryptocurrency I use and believe in.
Receiving payments in Trezor
Getting paid with Trezor is easy. Go to the > Receive tab in an online wallet. On the screen, you’ll partially see your public address. The public address is like your bank account number. Third parties know it. They use it to send money to you. But with the account number itself, they can’t access your funds.
Click on a show address button to reveal the full address. This will show the receiving address directly onto Trezor screen in text and QR format.
This is a newly implemented feature, and it protects you from a phishing attack. The attack plan, in this case, is following: Let’s assume you’re a victim of a phishing attack. Even though the address might seem okay on the PC screen, the virus will redirect the payment to another address. Trezor prevents this by always asking you to confirm the address twice. The address you see on a tiny screen is the one where the funds will be sent to.
Once you verified that the receiving public address is correct, you can either copy paste it and send it over to the recipient. You can download a QR code and set it over to the recipient. Another way is just to scan QR code from Trezor directly (if the sender is physically present during the transaction.
Besides security Trezor also has a privacy feature. It will generate a new address each time your previous address has a balance/transactions. While you’ll probably use multiple addresses (ideally a unique address for each transaction), the aggregate funds will be visible in the account balance.
Sending Bitcoin from Trezor
Pretty much like receiving finds, sending cryptocurrency is a smooth process. Select > Send from the web wallet header menu. To send bitcoin from Trezor, you’d have to enter recipients BTC public address. You can either copy-paste it in .txt format or if you have a webcam you can turn it on via your browser and scan the QR code, which is an exciting feature.
Besides the option to enter the amount in fiat or crypto, you can load all the funds from the wallet at once. Fees can be significant sometimes. In my experience, Trezor wallet gives the fee estimation quite accurately. You have 4 options to choose from. The faster you need your transaction to confirm, the higher the fee you’d have to select. Trezor gives the time estimate for transaction confirmation which is handy.
There’s also a customs fee setup, where you can enter your fee. If you’re a beginner, do not use this feature until you fully understand how custom fees work. The too low fee may lead to the tuck transactions.
By tapping on “add a recipient” button at the bottom, you can send to multiple addresses on the go, which is quite handy if you’re paying to numerous suppliers or sending money to a few friends.
When you’re finished with filling out the necessary info, click send. And here’s where once again Trezor does its magic. It will ask you to verify onto a device that the address you see on your PC or Mobile, is the actual address Trezor is sending your Bitcoin to. You’ll be asked two times to verify this. A great user interface, especially in this early phase of crypto where people need guidance and double-checking matters.
Sign and verify
This feature allows you to prove the ownership of a particular Bitcoin address. If you want to show to someone that you’re the owner of the address you can sign the message. This process does not reveal your private keys. Trezor docs already cover this pretty well, and since it’s not a feature a newbie would use, I’ll redirect you to read about this option on their website.
The purpose of this setting is to enable more natural management of individual accounts and individual transactions. That all sounds great, but here’s the catch, it has to be done through Dropbox. Trezor docs claim that this feature is safe to use. I’m not that much concerned about the security on this one; I just think it’s weak user experience to force someone to manage their account through a third party cloud app.
First, you’d have to enter your Dropbox credentials or sign up if you don’t have an account and allow the Trezor app to access your Dropbox. Once you do that, Trezor will display a pop-up on the screen prompting you to confirm the labeling. “Encode value of this key” > Cancel / Confirm.
The most frequent question is why your Trezor needs access to DropBox to enable you to put labels on the accounts. The answer is to save on storage space. Trezor does not have enough storage on their microcontroller chip. Furthermore, if this sort of information were kept on the device, wiping the device would delete all the labels. So it makes sense to it externally where multiple wallets would sync, but it indeed requires a more decentralized solution. This was well-explained in this post on Reddit. According to their CTO, this feature should be improved in the future.
Editing basics settings
As the name implies, here you can configure some of the features of the device itself. The interface is divided into three sections:
For starters, you can change the PIN and device name. More importantly, if you’d like to have a watch-only wallet, you can reveal your xpub keys. I’ll cover a watch only wallet a bit later but simply said, if you would like to have a wallet where you can just watch the balance and transactions coming in, you can use xpub compatible wallet (Sentinel for example).
For those creative souls out there who’d like to personalize their Trezor, you can do it by playing around with a home screen image which appears on the screen. There are some guidelines regarding the colors and sizing which you’d have to follow for the custom image to appears appropriately. Satoshilabs even has a home screen editor which helps you configure the photo according to the required guidelines.
You should only change and use advanced setup if you familiarized yourself with Trezor and user’s manual and docs. Some of the features here like passphrase can help you further improve the security of your private seed, but if you do not know what you’re doing, do not do it. I’ think that passphrase setup caused so many wallet losses. Overprotection is not good unless you familiarize yourself with it.
There’s not an easy way to explain the passphrase. I found that the best way to describe them is via new user function on any PC. In this example, Trezor is a PC. By creating a passphrase, we’re adding a new user to our PC. You can create as many users as you’d like. Each user has separate access to a PC. This enables each user to have their accounts and manage funds independently.
So a paraphrase is an encryption method which protects your private keys. The passphrase is the 25th word of your private key. It can be a word, a set of letters, numbers, strings or even sentence. Passphrases are case-sensitive, so pay attention to capital letters.
It secures your wallet even. However, if you forget a passphrase, you’re losing all the funds from that “account” or in our example the user can’t access their new account without the passphrase. Lost and the forgotten passphrase is probably the most common way people lose access to their cryptocurrency in Trezor. So once again, use this feature wisely.
It enables you to completely separate access to the account. By activating this feature, Trezor will always ask you to type in the passphrase when you plug it in first, then enter your PIN.
One threat model in which a passphrase might come in handy is when you’re physically attacked and asked to provide access to your funds to the attacker. If you have two separate accounts both protected by a passphrase, you can give them access to the account which you only have for that purpose, with a fewer amount of crypto in it.
Since Trezor has no keyboard, entering passphrase has to be done through your PC. This means that the passphrase itself is vulnerable to a keylogger attack. The passphrase is a single word from your entire key. If someone has access to your passphrase, but not your whole 24 words key, they can’t get access to your coins.
I don’t understand why you would like to do this, but if by any chance you wish to disable the PIN, you can do it here. By turning OFF the PIN protection, you’re making your Trezor vulnerable to physical attack. My suggestion – do not do it.
How to wipe Trezor?
Even though wiping the device, sounds so scary, it’s not. Wiping the device will delete everything on your Trezor. It’s similar to “factory reset” on your phone. Wiping the device will not uninstall the firmware. There’s no way to remove the firmware from the device, except when the device arrives. One important thing to mention is that you should only use a wipe if you have a recovery seed written down safely.
Why would you want to wipe your Trezor?
Perhaps you forgot the PIN or just want to test your recovery seeds. The safest way of checking the recovery seeds is with two Trezors. Let’s say you have two devices. That’s what we will do next.
How to backup Trezor?
What’s the best way to perform a backup you might ask? Well in the perfect world, you’d have two Trezor devices. One to generate your private key and the other to perform a recovery setup of the first device. This way you’re: First, making sure you wrote down the recovery seed of the first device correctly. Second, you have a backup device in case the first one gets broken down, stolen, etc.
Trezor has two recovery options. While both ways are quite safe, I strongly recommend advanced recovery which is more time-consuming but much more reliable.
Trezor on a mobile device
For now, there are several applications you can use with Trezor on your mobile device. I’ll cover the few I tested, but there are probably a few more compatible apps/wallets.
Trezor Manager Android App
A general rule is – use hardware wallet as long-term storage, like a safe. Use software wallets as shorter term storage and everyday use. But what if we can use the hardware wallets without the PC, on a mobile phone? Sounds quite useful? It does. That’s why I was excited to test Trezor with my Android phone (Tested on Android 7.0).
Before you start, there’s only one official Trezor Android app, so you’d need an Android compatible phone which supports OTG, and an OTG cable/adapter. Trezor and other sites sell this neatly looking micro USB to micro USB cables, and I nearly bought one. But then I remembered – I can use a simple OTG cable I already obtained when testing the Opendime. It’s your call, but it’s way easier to buy a simple OTG cable, plug it into your phone and use the cable which came with your Trezor and inserts into the USB port of the adapter.
Once you plug in the Trezor into your phone, the screen will show standard welcome screen, and your phone should ask you if you’d like to Open Trezor Manager App as soon as this USB device is connected. This is optional if you do not wish to be asked this every time, just select “use by default for this device” and click OK. The app will open automatically. To be honest, I was slightly disappointed with app capability. It’s still a work in progress.
The Trezor manager is not a wallet. It’s more like a – manager. It enables you to change the label, change home screen, enable/disable pin protection, changes PIN, and add passphrase encryption. Pretty much nothing you’d do on a regular basis. You can see your firmware version clearly and wipe the device. I could do this on my PC since these are not things I change daily on my Trezor. It indeed has a “launch Mycelium wallet” button. When you click on it, you will be redirected to the Google Play store to download mycelium.
The app version I tested in this review is 1.0.8, and it worked on Xiaomi Redmi Note 4, Android 7.0.
TLDR: Trezor Android App is pretty much useless for now, but according to Reddit comments their devs posted, they are working on improving it.
Trezor and Mycelium
Before I explain how this integration works, be aware that there have been reports of people not being able to use Trezor with Mycelium due connection issues. With Trezor Manager installed, I had no problems connecting to Mycelium wallet.
The Mycelium app will prompt you to enter your PIN where the numbers will be shuffled and display on Trezor. You can use Mycelium to either watch your Trezor balance or spend the money from Trezor.
Watch only wallet Trezor and Sentinel
If you wish to have a watch-only wallet in a bit more cleaner and simplified interface than with Mycelium, you can try Sentinel. Be aware that with this app, you can only watch transactions and receive notifications when there’s an incoming payment. For this, you’d have to import your xpub or ypub (if you’re using Segwit account in Trezor). The instructions on this process can be found in this article and also in the docs. Briefly, you have to scan or manually type in your xpub code from your Trezor and Sentinel will import it into the app.
By revealing your xpub or ypub to an app, you are not sharing your private keys in any way, nor can private keys be derived from xpub or ypub strings. However, it can be a privacy concern, since whoever has access to your xpub or ypub can see your entire transaction history. Sentinel is an open source watch-only wallet.
U2F is currently the safest way to secure your online accounts. I’ve been a Yubikey user for a while now and I was very excited that Trezor can be used as U2F authenticator. On the other hand, do you really want to carry your Bitcoin wallet around frequently? Furthermore Trezor shape is a bit akward to be used as a keychain. I’m testing the UF2 feature and will update the review once I’m done.
One more additional thing you can do with Trezor is – password management. This feature is only available for Chrome users. To use Trezor to manage your online account passwords, you’d have to install two extensions :
The device needs to be connected to your Google Drive or Dropbox where it will store your passwords. But do not worry those will be encrypted. The user-interface of this function is very neat. You have to add the login link, your username, and password for a site you’d like to access. You can organize and group all passwords thanks to tags and custom icons.
So how does it work? Once you entered the information and saved it, you just have to click on the Trezor icon located in the upper right corner of your Google Chrome browser. Select the site you’d like to access, and Trezor will ask you for a confirmation.
According to the documentation, the feature is still in beta phase. Similar to the labeling feature, due to the lack of the memory on Trezor, an external storing service has to be used. Furthermore, this connection with Dropbox or Drive will make sure all of your passwords are accessible even after you wipe the wallet itself.
Customer support for Trezor is handled through their official website. To open the support page, you’ll have to click onto a support link located at the footer of their website. You will see the support page for lots of information. FAQ, Orders and shipping, system status, etc. It’s a very clear and well-organized page which will be able to answer most of your questions. What I found interesting is that they also provide a guide on how to contact the support team in 8 steps. I had a mixed feeling about this, but I understand that this helps them handle the questions easier.
Personally, I do not mind it when a company explains how to contact the support team, but someone can get a sense that they are a bit arrogant. In reality, I am aware that they receive tons of emails so they want to be able to reply to it as soon as possible.
Once you begin searching for the reply through their knowledge base and select an issue you’re trying to resolve, you will be redirected to a handy tool which they call the Troubleshooter. As its name implies, it helps you troubleshoot the problem you’re facing. I think this is a smart way of handling support and it helps you to find a reply quicker step by step. If that does not work, you’ll have the option to submit the ticket.
Ticket submission is very well organized. After filling out the ticket, you can choose the priority and upload additional files and data. The right-hand sidebar of that page shows their working hours, current average reply time and again the tips for getting better support.
Overall I was very pleased with the ease of use and the clarity of the support page on Trezor’s website. It took less than 24 hours until I got a reply on my ticket and the issue was resolved with a single reply.
I hope that you found this article helpful. I’d now like to summarize my experience with Trezor. First of all, I believe that the Trezor One hardware wallet is quite a safe way of storing your private keys. I feel very comfortable recommending it. If you were my friend, I’d tell you that it’s certainly one of the most reliable and safest hardware wallets out there. Since we’re not friends, I’ll tell you – do a bit of research. Besides specification and features, always make sure to check the moral values of the company whose product you’ll be using.
I would love to have a stand-alone client software to use Trezor instead of the web wallet. I found web wallet easy to use and intuitive. I am a big fan of their documentation which is something everyone should read. The hardware wallet comes with few more interesting features like U2F and password manager, which are very handy. The community behind Trezor is amazing. You can get help on Reddit or Twitter. There is a huge user-base and most of the problems you’ll encounter have probably been solved already. One thing to mention is that developers behind Trezor have so far responded very responsibly to any issues. The device is very well-maintained and constantly updated.
I think the build quality and the lack of more supported cryptocurrencies are the biggest disadvantages of the device. While the design is simple and there are few color choices for each taste, I do not like it’s easily recognizable. I am a bit worried if too many features can cause a lack of focus by the Staoshilabs, but so far this has not been a problem.
- Customer support
- Great documentation
- Versatile device
- Build quality
- Passphrase needs to be entered on a PC
- Supports fewer coins compared to some competitors