Our products are made after the order. The production takes 1-7 days (on average it’s 3 days) after which we ship the item.
So the shipping and fulfillment have to be taken into consideration together.
We ship worldwide from our fulfillment centers in USA and Europe.
Estimated shipping delivery times:
- USA: 3-5 business days
- Canada: 5-10 business days
- World: 10-20 business days
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.
Order never arrived:
If your order didn’t end up arriving, be sure to let us know!
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us noting your order number. We’ll see what can be done.